Archives des Sucess Story EN - BLUE FROG ROBOTICS

Success Story : CIC

Webmaster — Wed, 08 Apr 2026 13:25:36 +0000

Robotic Concierge in Hotels: How Buddy Enhances Guest Experience at Aiden Hotels

Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine the hotel services of tomorrow and Robotic Concierge.

The new Aiden® hotel brand, operated by CIC Hospitality A/S, a leading hotel group, integrates Buddy, the AI-powered emotional robot, to help create exceptional and memorable guest experiences.

THEIR NEEDS

+ Welcoming and engaging guests

+ Facilitating check-in

+ Informing guests

+ Differentiation and a modern image

+ Answering frequently asked questions

+ Optimizing labor costs



The needs of Robotic Concierge in modern hotels

In a sector where customer experience has become a key factor in building loyalty, hotels must meet ever-increasing expectations. Guests seek a seamless, warm, and readily available welcome. At the same time, establishments must optimize their operational efficiency in the face of growing staffing and cost constraints. Finally, in a highly competitive market, standing out with an innovative and modern image has become essential: offering interactive and memorable services, while maintaining a high-quality, human touch, is a true differentiator. It is in this context that robotic solutions like Buddy, the smart hotel reception robot, become truly meaningful, combining technology, personalization, and natural interaction with guests.

improve customer experience

Travelers expect a seamless, interactive, and 24/7 check-in experience.

Hotel reception robots can quickly answer frequently asked questions from guests.

operational efficiency

Staff shortages, high labor costs

Need to offer queue-free services

differentiation and modern image

Hotels are striving to be perceived as innovative and welcoming.

Robots provide a memorable experience that sets them apart from other hotels.

Our solutions for Robotic Concierge

Buddy, the smart hotel reception robot, has a multilingual interface capable of conversing with guests of different nationalities, which is essential for hotels catering to an international clientele. Available continuously, it ensures a constant and reliable welcome, even when human staff are busy, thus guaranteeing seamless service at all times.

Buddy can offer personalized recommendations: local activities, hotel promotions, or additional services. When a request requires human intervention, the robot can connect the guest to a receptionist via telepresence, providing immediate support without disrupting the check-in process. This solution optimizes both guest satisfaction and the hotel’s operational efficiency.

Buddy’s software, the smart hotel reception robot, also collects data on customer interactions: frequently asked questions, preferences, and areas of interest. This information is invaluable for continuously improving the customer experience and adapting hotel services to meet the actual needs of guests.

Discover our applications dedicated to our unforgettable reception solution!

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Application

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Buddy STUDIO

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Buddy PLAYER

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Team Chat Buddy

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scénarios

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Personalization with stickers and dedicated content

To reinforce the hotel’s identity, Buddy the Robotic Concierge can be equipped with custom stickers featuring the colors, logo, or visual elements of the Aiden brand. These playful accessories create a unique robot that blends seamlessly into the hotel’s ambiance and captures the attention of guests.

In addition, dedicated interactive content can be developed for Buddy: suggestions for local activities, information on hotel services, mini-games for children, or cultural information about the city. This personalization enriches and enhances the guest experience, while also increasing interaction time with the Robotic Concierge.

Buddy as a Robotic Concierge in your Aiden hotels

Buddy at reception in your Aiden Hotel

Buddy Check In at your Aiden Hotel

Sitckers CIC Custom

Custom banner

our accessories

Customer testimonials

Here are some testimonials shared by our clients after they received their fully customized Buddy robot. These testimonials reflect their satisfaction with the robot’s ergonomics, bespoke graphic identity, and functional integration into their respective environments. They also highlight the positive impact of customization on Buddy’s daily use, whether in educational, institutional, or event settings.

Through these concrete examples, we can better understand how user-centered design, combining visual identity, tailored accessories, and functional packaging, helps strengthen user adoption and optimize the user experience.

“We are thrilled to partner with Blue Frog and look forward to introducing Buddy to our guests. This device will not only enhance their experience at the Aiden Hotel, but will also allow us to revolutionize hotel technology.“

Theis Nørskov

Head of Operations at CIC Hospitality

“We are delighted with this new collaboration, which expands the possibilities for Buddy in customer services for the hospitality sector. Buddy can not only move around completely autonomously or automatically, but also offer magical moments: Aiden’s guests will love their fun and technologically advanced receptionist!”

Rodolphe Hasselvander

Founder of Blue Frog Robotics

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Succes Story : ACCRA

SUCCES STORY : Buddy, robot for elderly care, key to the ACCRA project funded by the EU Faced with the aging of the European population, the development of innovative technological…

Success Story : IME Le Phare

robot for children with autism: Buddy, an innovation tested at the Le Phare IME (Medico-Educational Institute) New technologies are gradually transforming the support provided for individuals with autism spectrum disorders…

Success Story : Education National

Robot for Classroom: Buddy Supporting Education with National Inclusion Programs Continuing schooling, even while hospitalized, and maintaining connections with classmates is now possible thanks to Buddy, the Robot for classroom.Buddy,…

L’article Success Story : CIC est apparu en premier sur BLUE FROG ROBOTICS.

Succes Story : ACCRA

Webmaster — Wed, 08 Apr 2026 12:31:15 +0000

SUCCES STORY : Buddy, robot for elderly care, key to the ACCRA project funded by the EU

Faced with the aging of the European population, the development of innovative technological solutions is becoming essential. So, Buddy, robot for elderly care stands out as a promising solution to promote the autonomy, safety and well-being of seniors.

It’s in this context that the ACCRA (Agile Co-Creation of Robots for Ageing) project, funded by the European Union, has given rise to advanced social robots, including the Buddy robot, designed as a true everyday companion.

Their needs

+ Daily assistance

+ Maintaining independence

+ Combating social isolation

+ Supporting caregivers



European initiative for active aging, discover The ACCRA project

The ACCRA project, funded under the Horizon 2020 program, aims to develop innovative robotic solutions to support active and healthy aging.

Its main objective is to design technologies tailored to the real needs of older adults through a co-creation approach that directly involves end users (seniors, caregivers, and healthcare professionals).

Three application areas have been targeted:

mobility

daily life

socialization

Currently two robots have been developed: Astro (mobility) and Buddy (social companion).

Buddy le compagnon des personnes agés

Buddy projet ACCRA exercices

Buddy lutte contre l’isolation

Buddy lutte contre l’isolement

Buddy présenté au senior projet ACCRA

OUR SOLUTIONS FOR SENIORS

a human-centered assistance robot for the elderly

Buddy is an assistance robot for the elderly designed as an intelligent home companion. Small in size and with an expressive face, it is capable of moving, communicating, and interacting with its user.

Unlike purely technical robots, Buddy focuses on the social and emotional dimension of assistance.

A connected companion robot

In short, Buddy is connected to the home environment and the internet, which allows it to:

to interact with connected devices in the home
facilitates communication with loved ones
provides personalized services

Thus, it acts as an intermediary between the elderly person and their digital and family ecosystem.

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Key features of Buddy

To best meet the specific needs of our clients, we have designed and developed a suite of applications and dedicated content, all designed to enrich the user experience with the Buddy robot. Furthermore, each solution has been tailored to its intended use, whether educational, recreational, informative, or interactive, to ensure seamless and relevant integration across various usage contexts.

Daily support

Thus, the robot helps seniors with their daily tasks by encouraging healthy behaviors:

Reminders (hydration, routines)
Decision-making support
Assistance with household tasks

Therefore, this makes it a true assistance robot for elderly people geared towards autonomy.

Combating social isolation

Given that isolation is a major issue for seniors, Buddy addresses this problem through:

Conversational interactions
Social and cognitive activities
Connecting with family

Studies of the project show that users felt a reassuring presence and an improvement in social contact.

Buddy incorporates advanced capabilities:

Recognition and response to interactions
Adaptation to user preferences
Autonomous decision-making in case of an event (e.g., a fall)

Furthermore, these features enhance its role as an intelligent assistance robot for the elderly.

TECHNICAL SOLUTIONS & SOFTWARE

To best meet the specific needs of our clients, we have designed and developed a suite of applications and dedicated content to enhance the user experience with the Buddy robot. Each solution has been tailored to its intended use, whether educational, recreational, informative, or interactive, to ensure seamless and relevant integration across various usage contexts.

You can learn more about these tools by following the links below, which detail the features, objectives, and use cases of each application.

COMPAGNON

téléprésence

Buddy PLAYER

Buddy STUDIO

scénarios

Contenu

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The benefits of the assistance robot for the elderly

Finally, the use of Buddy in the ACCRA project highlighted several advantages:

Maintaining autonomy

More than 70% of older people experience mobility problems but wish to remain independent.

Improvement of well-being

The robot helps to reduce loneliness and improve quality of life.

Support for caregivers

Robots like Buddy help to lighten the load for healthcare professionals and relatives.

Customer feedback and experiences

Following the pilot phase in Antibes with Buddy, ACCRA conducted an interview with a participant in the co-creation sessions and experiments. This interview with Ms. Polspoel illustrates her experience and feelings after testing Buddy for three weeks at home.

“I’m all for it, right now! Anything new, you have to try it! … to experiment, even if you’re older. You still need to know what’s happening right now, the developments…”

Mme Polspoel

Senior at home

EN Conclusion

For this reason, the Buddy robot, developed within the framework of the ACCRA project funded by the European Union, perfectly embodies the potential of assistive robots for the elderly.

Thus, by combining daily assistance, social interaction, and artificial intelligence, it addresses the major challenges of an aging population.

Consequently, in the future, these technologies could become key elements in home care, allowing seniors to live longer in an independent, safe, and connected manner.

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Success Story : CIC

Robotic Concierge in Hotels: How Buddy Enhances Guest Experience at Aiden Hotels Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine the hotel…

Success Story : IME Le Phare

Success Story : Education National

L’article Succes Story : ACCRA est apparu en premier sur BLUE FROG ROBOTICS.

Success Story : IME Le Phare

Webmaster — Wed, 08 Apr 2026 12:24:06 +0000

robot for children with autism: Buddy, an innovation tested at the Le Phare IME (Medico-Educational Institute)

New technologies are gradually transforming the support provided for individuals with autism spectrum disorders (ASD). Among them, the robot therapy for autism is emerging as an innovative tool for professionals and children.

The Buddy robot, developed by Blue Frog Robotics, is currently being tested in several healthcare and social service facilities, including the Le Phare Medical-Educational Institute (IME) in France. Initial results are promising, particularly in terms of communication, social interaction, and emotional development.

their needs

+ Support educators

+ Improve communication

+ Work on emotional regulation

+ Develop social skills

+ Improve psychomotor skills



Buddy: as a robot for children with autism focused on social interaction

Buddy is an emotional robot designed to support people with neurodevelopmental disorders, including autism.

Equipped with emotional artificial intelligence, it is capable of:

Interacting with voice and touch
Moving independently
Expressing emotions
Offering educational and therapeutic activities

Unlike traditional digital tools, Buddy is an “embodied” robot, which promotes a more natural and stronger engagement among children.

This makes buddy a robot for children with autism particularly suited to the specific needs of children with ASD.

Buddy- Autisme

Buddy à l’IME Le CAP d’ AFG autisme

OUR SOLUTIONS for INCLUSION

Experimentation at the IME Le Phare: a concrete case of use

At the Le Phare Institute for Medico-Educational Care (IME), located in Neuilly-sur-Seine, Buddy has been used for several months to support young people with autism.

Professionals use it in particular for:

Working with emotions
Developing social skills
Improving psychomotor skills

The feedback is very encouraging: the children interact spontaneously with the robot and show genuine interest in the activities offered.

For example, some children engage in conversations with Buddy about their interests, which represents a significant step forward in their communication skills.

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Why does Buddy work with autistic children?

Buddy’s effectiveness as a robot for children with autism is based on several key features.

A simple and predictable interaction

Children with autism are often more comfortable with structured and repetitive interactions.

Robots, like Buddy:

offer predictable responses
avoid complex expressions
reduce sensory overload

This facilitates engagement and decreases anxiety.

A tool for learning about emotions

Buddy offers specific applications that allow you to:

identify emotions
reproduce them
understand them in a social context

These exercises are essential for the development of social skills in children with ASD.

A relationship of trust made easier

Children with autism often develop a faster relationship with robots than with humans.

Why?

Lack of judgment
Consistent behavior
Playful interaction

Buddy thus becomes a mediator between the child and his social environment.

TECHNICAL SOLUTIONS & SOFTWARE

To best meet the specific needs of our clients, we have designed and developed a suite of applications and dedicated content to enrich the user experience with the Buddy robot. Each solution has been tailored to its intended use, whether educational, recreational, informative, or interactive, to ensure seamless and relevant integration into various usage contexts.

Some activities, such as interactive musical games and emotional recognition exercises, are particularly popular with children.

COMPAGNON

Application

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Buddy PLAYER

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Buddy STUDIO

Web Application

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Buddy emoi

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Carte blanchE

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jeu de gestes

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scénarios

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The benefits of robots therapy for autism

The use of Buddy in structures like the IME Le Phare highlights several advantages:

Improved social interactions

Children communicate more and initiate exchanges more easily.

Anxiety reduction

The robot’s predictability reassures children.

Boosting motivation

The playful nature of the activity encourages participation.

Complement to traditional therapeutic approaches

Buddy does not replace professionals, but enriches support methods.

Customer feedback and experiences

The results observed in the field confirm the potential of these technologies in the healthcare and social services sector. Here are some excerpts from user feedback we were able to gather from children and professionals.

“He’s kind of like a friend to me! … There are definitely some things I’ve learned about emotions thanks to Buddy.”

Kid

Patient – IME Le Phare

“Timothée is used to speaking very, very fast, and with the robot, he manages to regulate himself and speak more slowly.”

Yves

Psychiatrist – Le Phare Special Education Institute

EN Conclusion

The Buddy robot perfectly illustrates the evolution of support practices for individuals with autism. As a robot for children with autism, buddy brings a new dimension to care by combining technology, interaction, and emotion.

Experiments conducted at the Le Phare Institute for Children with Disabilities show that these robots can play a key role in developing the social and emotional skills of autistic children.

In the future, these solutions could become essential tools for healthcare and special education professionals.

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Find all our projects, and imagine new challenges to meet your needs!t imaginez de nouveaux défis pour répondre à vos besoins !

Success Story : CIC

Robotic Concierge in Hotels: How Buddy Enhances Guest Experience at Aiden Hotels Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine the hotel…

Succes Story : ACCRA

SUCCES STORY : Buddy, robot for elderly care, key to the ACCRA project funded by the EU Faced with the aging of the European population, the development of innovative technological…

Success Story : Education National

L’article Success Story : IME Le Phare est apparu en premier sur BLUE FROG ROBOTICS.

Success Story : Education National

Webmaster — Wed, 08 Apr 2026 12:23:26 +0000

Robot for Classroom: Buddy Supporting Education with National Inclusion Programs

Continuing schooling, even while hospitalized, and maintaining connections with classmates is now possible thanks to Buddy, the Robot for classroom.

Buddy, the emotional robot, has joined the TED-i Robot for Inclusion program. This innovative, inclusive distance learning system uses 4,000 telepresence robots. Provided by the Ministry of National Education and Youth, it supports the education of students unable to attend school due to serious and long-term illnesses.

THEIR NEEDS

+ Inclusive telepresence

+ Classroom acceptance

+ Student/teacher interaction

+ GDPR compliant infrastructure

+ Data security and anonymization

+ Tutorials and getting started documentation



A closer look at the Buddy telepresence system

Buddy allows remote users to experience an immersive connection by transcending physical distance and fostering a sense of emotional connection with others.

Its sleek and streamlined design, with its gently curved body, large, sparkling eyes, and radiant smile, evokes empathy and a desire to interact.

Equipped with a multitude of sensors, cameras, speakers, and microphones, Buddy can move, detect obstacles, and even feel touch, enabling natural interaction.

Indeed, Buddy’s telepresence function can instantly place the user anywhere in the world at a remote location. It thus offers a physical presence through virtual engagement, connecting the user with others in a unique way.

Buddy’s features are varied. For example, they give students with disabilities the ability to:

Raise your hand to ask to speak,
Express yourself orally and in writing by typing short texts,
Look in all directions while controlling the robot’s head,
Approach the board and take pictures of the teaching materials.

Buddy allows the child to interact with others through audio and video feedback.

Nael & Buddy in class #TEDi

Buddy at the Epernay School

Buddy, Robot for Classroom

Buddy helps hospitalized children

Buddy Telepresence Loading Screen

TeleBuddy – Pairing, Buddy Selection

TeleBuddy – Call in progress

TéléBuddy – Connection

TéléBuddy – Main Menu

our inclusion solutions

our education solutions

TECHNICAL SOLUTIONS & SOFTWARE

You can learn more about these tools by following the links below, which detail the features, objectives, and use cases of each application.

TéLéBUDDY

Web Application

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A closer look at the TED-i Robot for classroom

Connected via Wi-Fi or 4G, Buddy also offers great mobility and autonomy for use outside the classroom, thanks to its light weight and small size, allowing children to participate in socio-cultural activities.

Given that socialization improves children’s chances of recovery, Buddy truly becomes a superhero.

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They benefited from Buddy, find out what they think!

Without a doubt, Buddy’s social utility is no longer in doubt, given the numerous glowing testimonials from the various stakeholders of the TED-i program, attesting to the positive impact of the device on the inclusion of sick children.

« This Buddy robot is a wonderful solution, a tool that puts children on equal footing. The best of technology is put at the service of the individual. The child feels the classroom. He experiences the classroom. »

Henry Prévot

Prefect of the Marne

« Buddy helps to break the isolation of these students, to bring them a breath of fresh air in daily lives disrupted by illness or accident. »

Olivier Dugrip

Rector of the Auvergne-Rhône-Alpes academic region

Learn more about our solution

Discover our client projects

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