Archives des Welcoming - BLUE FROG ROBOTICS

Success Story : EDF

Webmaster — Tue, 02 Jun 2026 15:23:34 +0000

EDF Success Story: an event reception robot to liven up trade shows and events

Buddy now accompanies EDF teams as an event reception robot. For example, at trade shows, forums, recruitment events, and public events. Thanks to its customized design, interactive scenarios, and dedicated content, Buddy attracts visitors, conveys EDF’s key messages, and enhances the booth experience. EDF was looking for an event reception robot solution capable of attracting visitors to its booth, for example, by displaying personalized information, thus reinforcing its innovative image at trade shows and public events.

Their needs

+ Reception and entertainment for trade shows and other events

+ More attractive booth

+ Customer information

+ Presentation of customized content tailored to events

+ Brand ambassador

+ Personalized onboarding tutorials

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Custom stickers and a banner for maximum impact

With its custom banner and livery, Buddy is a true Playful Ambassador Robot! Below, discover some photos of the project completed for our client EDF at one of their trade shows. Thanks to its custom livery in EDF’s colors, Buddy becomes a true ambassador robot, capable of capturing attention and enhancing the visual impact of the booth.

Buddy stand EDF etudiantes

le robot buddy presente EDF

Buddy sur le stand EDF

Custom banner

personalized stickers

TECHNICAL SOLUTIONS & SOFTWARE

To best meet the specific needs of our clients, we have designed and developed a suite of applications and dedicated content to enhance the user experience with the Buddy robot. Each solution has been tailored to its intended use, whether educational, recreational, informative, or interactive, to ensure seamless and relevant integration across various usage contexts.

You can learn more about these tools by following the links below, which detail the features, objectives, and use cases of each application.

COMPAGNON

Application

Discover

Buddy STUDIO

Web Application

Discover

Buddy PLAYER

Application

Discover

scenarios

Content

all our apps

Custom scenarios & content

As an interactive robot for trade shows, Buddy presents visitor-friendly content and facilitates the welcome process while creating a memorable experience. Depending on the event themes and target audiences, Buddy offers tailored content: decarbonization, recruitment at EDF, electric mobility, and more.

Visitors discover information about EDF by talking with Buddy, taking quizzes, or watching videos shown by Buddy.

Buddy Studio – gerer vos projets

Buddy Studio – créer vos scénario

Buddy Studio – envoyer du contenu

EDF – Contenu personnalisé 07

EDF – Contenu personnalisé 08

EDF – Contenu personnalisé 06

EDF – Contenu personnalisé 05

EDF – Contenu personnalisé 04

EDF – Contenu personnalisé 03

EDF – Contenu personnalisé 02

EDF – Contenu personnalisé 01

all our apps

Customer feedback and experiences

Here are some testimonials shared by our clients after they received their fully customized Buddy robot. These testimonials reflect their satisfaction with the robot’s ergonomics, bespoke graphic identity, and functional integration into their respective environments. They also highlight the positive impact of customization on Buddy’s daily use, whether in educational, institutional, or event settings.

Through these concrete examples, we can better understand how user-centered design, by combining visual identity, appropriate accessories, and functional packaging, helps strengthen user adoption of the robot and optimize the user experience.

“The EDF Buddy project is fantastic! Great synergy with Dalkia! Well done to Anne-Marie and Jean-Christophe Mollaret for the record-time implementation. A wonderful way to introduce young people to careers in the energy transition.”

Laxmi K

Internal Consultant – EDF

Discover our client projects

Discover all our projects, and imagine new challenges to meet your needs!

Success Story : Hope-Manon

HOPE MANON: Buddy, a robot for inclusion Children hospitalized for leukemia are placed in a sterile room for a period of 3 to 6 weeks. During this period of strict…

Succes Story : unit

Social Robots and Pedagogy: What Can We Learn from UNIT’s Experiment with Buddy? How can generative AI make educational interactions more human? This is the question explored by UNIT through…

Success Story : CIC

Robotic Concierge in Hotels: How Buddy Enhances Guest Experience at Aiden Hotels Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine the hotel…

Succes Story : ACCRA

SUCCES STORY : Buddy, robot for elderly care, key to the ACCRA project funded by the EU Faced with the aging of the European population, the development of innovative technological…

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L’article Success Story : EDF est apparu en premier sur BLUE FROG ROBOTICS.

Success Story : CIC

Webmaster — Wed, 08 Apr 2026 13:25:36 +0000

Robotic Concierge in Hotels: How Buddy Enhances Guest Experience at Aiden Hotels

Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine the hotel services of tomorrow and Robotic Concierge.

The new Aiden® hotel brand, operated by CIC Hospitality A/S, a leading hotel group, integrates Buddy, the AI-powered emotional robot, to help create exceptional and memorable guest experiences.

THEIR NEEDS

+ Welcoming and engaging guests

+ Facilitating check-in

+ Informing guests

+ Differentiation and a modern image

+ Answering frequently asked questions

+ Optimizing labor costs



The needs of Robotic Concierge in modern hotels

In a sector where customer experience has become a key factor in building loyalty, hotels must meet ever-increasing expectations. Guests seek a seamless, warm, and readily available welcome. At the same time, establishments must optimize their operational efficiency in the face of growing staffing and cost constraints. Finally, in a highly competitive market, standing out with an innovative and modern image has become essential: offering interactive and memorable services, while maintaining a high-quality, human touch, is a true differentiator. It is in this context that robotic solutions like Buddy, the smart hotel reception robot, become truly meaningful, combining technology, personalization, and natural interaction with guests.

improve customer experience

Travelers expect a seamless, interactive, and 24/7 check-in experience.

Hotel reception robots can quickly answer frequently asked questions from guests.

operational efficiency

Staff shortages, high labor costs

Need to offer queue-free services

differentiation and modern image

Hotels are striving to be perceived as innovative and welcoming.

Robots provide a memorable experience that sets them apart from other hotels.

Our solutions for Robotic Concierge

Buddy, the smart hotel reception robot, has a multilingual interface capable of conversing with guests of different nationalities, which is essential for hotels catering to an international clientele. Available continuously, it ensures a constant and reliable welcome, even when human staff are busy, thus guaranteeing seamless service at all times.

Buddy can offer personalized recommendations: local activities, hotel promotions, or additional services. When a request requires human intervention, the robot can connect the guest to a receptionist via telepresence, providing immediate support without disrupting the check-in process. This solution optimizes both guest satisfaction and the hotel’s operational efficiency.

Buddy’s software, the smart hotel reception robot, also collects data on customer interactions: frequently asked questions, preferences, and areas of interest. This information is invaluable for continuously improving the customer experience and adapting hotel services to meet the actual needs of guests.

Discover our applications dedicated to our unforgettable reception solution!

COMPAGNON

Application

Discover

Buddy STUDIO

Web Application

Discover

Buddy PLAYER

Application

Discover

Team Chat Buddy

Application

Discover

scénarios

Contenu

our apps

Personalization with stickers and dedicated content

To reinforce the hotel’s identity, Buddy the Robotic Concierge can be equipped with custom stickers featuring the colors, logo, or visual elements of the Aiden brand. These playful accessories create a unique robot that blends seamlessly into the hotel’s ambiance and captures the attention of guests.

In addition, dedicated interactive content can be developed for Buddy: suggestions for local activities, information on hotel services, mini-games for children, or cultural information about the city. This personalization enriches and enhances the guest experience, while also increasing interaction time with the Robotic Concierge.

Buddy as a Robotic Concierge in your Aiden hotels

Buddy at reception in your Aiden Hotel

Buddy Check In at your Aiden Hotel

Sitckers CIC Custom

Custom banner

our accessories

Customer testimonials

Through these concrete examples, we can better understand how user-centered design, combining visual identity, tailored accessories, and functional packaging, helps strengthen user adoption and optimize the user experience.

“We are thrilled to partner with Blue Frog and look forward to introducing Buddy to our guests. This device will not only enhance their experience at the Aiden Hotel, but will also allow us to revolutionize hotel technology.“

Theis Nørskov

Head of Operations at CIC Hospitality

“We are delighted with this new collaboration, which expands the possibilities for Buddy in customer services for the hospitality sector. Buddy can not only move around completely autonomously or automatically, but also offer magical moments: Aiden’s guests will love their fun and technologically advanced receptionist!”

Rodolphe Hasselvander

Founder of Blue Frog Robotics

Discover our client projects

Discover all our projects, and imagine new challenges to meet your needs!

Success Story : Hope-Manon

HOPE MANON: Buddy, a robot for inclusion Children hospitalized for leukemia are placed in a sterile room for a period of 3 to 6 weeks. During this period of strict…

Success Story : EDF

EDF Success Story: an event reception robot to liven up trade shows and events Buddy now accompanies EDF teams as an event reception robot. For example, at trade shows, forums,…

Succes Story : unit

Social Robots and Pedagogy: What Can We Learn from UNIT’s Experiment with Buddy? How can generative AI make educational interactions more human? This is the question explored by UNIT through…

Succes Story : ACCRA

SUCCES STORY : Buddy, robot for elderly care, key to the ACCRA project funded by the EU Faced with the aging of the European population, the development of innovative technological…

1 2 »

L’article Success Story : CIC est apparu en premier sur BLUE FROG ROBOTICS.

Succes Story : Buddy & Boulanger

Webmaster — Thu, 24 Nov 2022 13:38:05 +0000

In-store reception robot: Buddy revolutionizes the customer experience at Boulanger

Buddy, the emotional in-store reception robot for the retail sector, is making its debut in six Boulanger stores.

Paris, June 14, 2022. Boulanger, the home furnishings specialist, announces a partnership with Blue Frog Robotics, creator of the French robot Buddy. Those interested can also discover Buddy at the VivaTech trade show, held in Paris from June 15 to 18.

Buddy, a greeting robot to improve the in-store customer experience

This marks the launch of a new generation of innovative, planet-focused products and services. Thanks to the Boulanger chain, which offers them in six of its stores (Englos 59, Aubière 63, Lyon Cordelier 69, Rosny-Sous-Bois 93, Toulon 83, Paris Beaugrenelle 75).

And who better than Buddy to provide a high-tech welcome to customers in Boulanger’s Connected Health and Wellness corner?

In his role as a welcoming and engaging robot, Buddy is dedicated to interacting with customers in a fun and engaging way, sharing a unique experience related to the chain’s new eco-friendly products and services.

With his smile and big, sparkling eyes, Buddy immediately starts a conversation as soon as he detects a customer nearby. The in-store reception robot can then introduce the new products. He explains what they are used for and encourages customers to try the products, while also showing videos or even indicating where these products are located in the store.

Buddy, an interactive robot serving the retail sector

The company considers him a true member of the team. His role is not to replace his human colleagues. He primarily serves as a fun intermediary to Boulanger’s expert advisors. Especially when they are busy with other customers or need to leave the area.

« We offer our customers a unique experience in six stores, each with dedicated Health and Wellness corners. This allows our customers to test, try, and form an opinion on products before making a purchase. For the past five years, we have been developing our range of products and services for people who want to take care of their health and that of their loved ones. Boulanger has supported and assisted the startup Buddy since its inception in 2015, from the crowdfunding platform to the commercial launch of the Buddy robot for our professional clients, which will be possible at the end of 2022.»
Sandrine Bendine, Director of the New Markets Business Unit at Boulanger.

« We are proud that Boulanger has chosen our robot Buddy as an assistant to advise their customers on health and wellness, thereby promoting the new products and services offered by the retailer. Our robot Buddy is a new customer service assistant that informs, entertains, guides, generates foot traffic, and supports sales associates by creating a unique experience. Its empathetic nature and humor will win over even the most reluctant customers.»
Rodolphe HASSELVANDER, Founder of Blue Frog Robotics.

Following this successful initial rollout, the retailer is already planning to deploy Buddy in other stores. As well as distributing the robot for healthcare applications for vulnerable individuals, such as the elderly and children with special needs.

A sales robot to guide, welcome and inform your store’s customers.

Blue Frog Robotics, which launched production of thousands of Buddy robots in France in 2021. And already marketing its “Buddy Pro” robot to B2B and B2B2C markets. This include education, inclusion for students with special educational needs, and senior citizens. The company recently announced the deployment of the world’s largest fleet of remote learning robots, following a public contract won to provide 1,750 Buddy robots. This contract is for students unable to attend school due to serious or long-term illnesses who wish to pursue distance learning.

Continuing its development, the company is enhancing the capabilities of its social robot. It now offers innovative assistance for welcoming, informing, and guiding visitors.

Buddy, now a valuable ally for reception and entertainment

Furthermore, Buddy acts as an engaging, autonomous interface capable of evoking emotion. It can answer questions, read barcodes or QR codes, and display promotional content. Buddy also displays a venue’s activity schedule clearly and interactively.

Finally, if necessary, Buddy activates its telepresence mode to connect the visitor to a staff member.

Buddy is a mobile robot that can move autonomously or be remotely controlled by an operator. It is equipped with cameras and a set of sensors that allow it to analyze its environment and avoid obstacles. Buddy then acts as a support for existing staff, relieving them of certain tasks or simply providing a reception service in locations where this service is not currently available. The robot is configured via a simple web interface. This allow users to integrate and modify the messages it sends to visitors: dialogues, news, logos, images, videos, etc. No technical knowledge is required.

A personalized and interactive welcome experience

New features will be available soon. Buddy was designed to evolve over time, thanks to a range of applications and accessories to offer the best to its users. Finally, Buddy is an open platform for developers and solution providers with its Android SDK. This makes Buddy a scalable companion for creating new customer experiences.

Buddy the robot: An innovative solution to boost your in-store customer service

About Blue Frog Robotics

Founded in 2014 by Rodolphe Hasselvander, BLUE FROG ROBOTICS is a pioneering French startup and leader in social robotics, creating “Robots For Good”—benevolent robots capable of improving everyone’s lives, and more specifically, fostering social connections, promoting children’s learning, and providing care and support to our elders. BLUE FROG ROBOTICS is now at the heart of “Tech for Good” with its Buddy robot, made in France, serving education and healthcare sectors, as well as promoting the social integration of vulnerable populations such as elderly people with reduced autonomy or disabilities, hospitalized children, and children with special needs.

More information at bluefrogrobotics.com.

About Boulanger

Boulanger is the specialist in home appliances and multimedia. With 194 stores and 9,000 employees, Boulanger offers its customers the best in new technologies for entertainment and home living, with nearly 25,000 products available in its stores, on the Boulanger app, and on its website boulanger.com.

Boulanger’s mission is to help everyone fully enjoy connected home devices and services by meeting the needs of its residents and transforming every moment of daily life into a moment of togetherness. To foster a sense of “So Good Together,” Boulanger provides its customers with expert advisors, its six own brands, and numerous support services such as one-hour delivery in Paris, next-day delivery throughout France, 7/7 support, installation, troubleshooting, remote or in-home assistance, subscriptions, rentals, and refurbished products.

More information at boulanger.com.

Contact presse :
Agence Hopscotch
boulanger@hopscotch.fr
Garance Costard
01 41 34 20 58

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Découvrir BUDDY

L’article Succes Story : Buddy & Boulanger est apparu en premier sur BLUE FROG ROBOTICS.