Smart City Robot: Buddy Supports Citizen Services in Rueil-Malmaison
How can artificial intelligence improve the relationship between citizens and public services? The City of Rueil-Malmaison answered this question by deploying Buddy robot as part of its Smart City strategy.
Powered by RUEIL GPT, an AI assistant trained on the city’s official information, Buddy welcomes visitors, answers questions and guides citizens toward the services they need. By combining social robotics with artificial intelligence, Buddy helps make public services more accessible, more engaging and easier to use for everyone.
their needs
+ Welcoming and engagement
+ Attracting attention
+ Informing users
+ Staff support
A Smart City Robot Designed for Citizen Engagement
Welcoming and assisting citizens is an essential mission for every public administration. To deliver a more innovative and accessible experience, the City of Rueil-Malmaison introduced Buddy as an interactive public service assistant.
Using voice interaction, expressive emotions and conversational AI, Buddy welcomes visitors, answers common questions and provides guidance based on official municipal information. As a result, citizens receive faster access to services while enjoying a more intuitive and engaging experience.
AI-Powered Assistance for Public Services
Buddy is powered by RUEIL GPT, an artificial intelligence solution developed by the City of Rueil-Malmaison and trained using official municipal information.
As a result, Buddy can provide accurate, reliable and up-to-date answers to citizens’ questions while simplifying access to local services. This intelligent assistant helps reduce information barriers, improves accessibility and supports the city’s commitment to digital innovation and inclusive public services.
COMPAGNON
Application
Buddy STUDIO
Web Application
Buddy PLAYER
Application
scenarios
Content
Why Deploy Buddy in Public Services?
Modernize Citizen Reception
Welcome visitors with an interactive robot that delivers an innovative and engaging first impression.
Improve Access to Public Information
Provide reliable answers and guide citizens toward the right municipal services quickly and efficiently.
Support Smart City Initiatives
Combine artificial intelligence and social robotics to build more connected, innovative and citizen-focused communities.
Promote Digital Inclusion
Make public services easier to access through intuitive voice interactions and natural conversations.
Support Public Service Teams
Buddy handles repetitive requests, allowing municipal staff to dedicate more time to personalized assistance and complex cases.
A Flexible Solution for Public Organizations
Although this deployment took place in Rueil-Malmaison, Buddy is designed for many public-facing environments. City halls, government offices, visitor centers, public libraries, museums, tourism offices, healthcare facilities and community service centers can all benefit from an intelligent social robot.
Furthermore, Buddy can be customized with local information, multilingual content and organization-specific services, making it an adaptable solution for cities and institutions of every size.
FAQ – Buddy le Robot d’accueil pour collectivité
A Smart City robot enhances public services by welcoming visitors, answering frequently asked questions and providing easy access to reliable information. In addition, it helps improve citizen engagement while supporting digital transformation initiatives.
Buddy combines conversational AI, voice interaction and social robotics to guide citizens, answer questions and provide official information. As a result, visitors receive faster assistance while public service teams benefit from additional support.
No. Buddy is designed to complement not replace public employees. It handles repetitive requests and basic information while allowing staff to focus on personalized support and more complex situations.
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